Request for Cooperation
from Attendees
and Event Policy

We kindly ask that all attendees carefully read the following points before arriving.

Event Policy

• Performances may be canceled due to government or local authority directives, requests, or circumstances such as weather or disasters.
• Please strictly follow staff instructions inside and outside the venue.
  Those who do not comply with these guidelines or whose behavior is deemed inappropriate by the organizer may be asked to leave or be denied entry.
  In such cases, ticket refunds will not be issued.
  We appreciate your understanding and cooperation.

Regarding Attendance

• Please be mindful of your health.
  If you are feeling unwell, please refrain from attending.
  If you become ill or experience a fever while inside the venue, you may be asked to leave.
  Waiting for performers before or after the show is prohibited.

Regarding Admission

• Bag checks may be conducted upon entry.
  Large items, such as carry-on luggage, that cannot be stored under your seat are not allowed in the venue.
  Please store these items at your hotel or in nearby lockers before arriving.
  Equipment primarily intended for photography, videography, or audio recording, such as DSLR cameras, video cameras, multi-function telescopes, or recorders, is prohibited inside the venue.
  Please store these items at your hotel or in nearby lockers before arriving.

Inside the Venue/Audience Seating Area

• Please refrain from unnecessary movement from your seat and from lingering in the aisles, the venue lobby, or other areas.
  Please refrain from having conversations with other attendees at a volume that may disturb other guests within the venue.
  Please refrain from making any noises that may disrupt the performance or disturb other guests.
  Hand dryers in restrooms may be unavailable depending on the venue.
  Please use your own handkerchief or similar item.
  For smooth operations, chairs in aisles and lobbies may be spaced apart or reduced in number, depending on the venue.
  Please refrain from eating in the seating area.
  Drinks in sealed containers, such as PET bottles, are permitted.
  Please remain seated throughout the entire event.
  Please follow the instructions of the venue staff.
  For other important notes and prohibited actions, please check the details here.
  Due to venue-specific regulations, restrictions within the venue may differ slightly from the above.

Regarding Departure
and Leaving the Venue

• Regulated exits may be implemented depending on venue capacity.
  After exiting, please move promptly and do not linger in the vicinity of the venue.

Important Notes
Regarding Tickets

Regarding the application
and purchase of admission tickets

• Admission tickets are paper tickets only.
  Please ensure that the person attending purchases the ticket themselves.

Handling of Personal Information

• The organizer will responsibly manage personal information registered during the ticket application process.
  However, this information may be provided to public institutions, such as health centers, or third-party organizations, such as the venue, depending on the circumstances.
  Additionally, customers purchasing multiple tickets may be asked to register the personal information of their companions.

Please confirm the following
before applying for admission tickets

• Before applying for admission tickets, please make sure you understand the following points
• • *Preschool children are not permitted entry.
  • *Opening times, start times, and performers are subject to change due to unforeseen circumstances.
    We are not responsible for any costs associated with such changes, including ticket costs and transportation fees (or: No refunds will be issued for ticket costs, transportation fees, or other related expenses resulting from such changes).
  • *For inquiries regarding refund procedures in the event of a performance cancellation, please contact the ticketing agency where you made your purchase.
  • *Ticket availability and seating will be determined by lottery from all applications received within the specified period.
  • *Seats may also be sold on a first-come, first-served basis.
  • *We cannot answer inquiries regarding specific seats.
  • *Depending on the seat location, your view of the stage or production may be partially or completely obstructed.
  • *Even when applying for multiple tickets, guests traveling together may not be seated together depending on availability.
  • *Changes or cancellations to your application can only be made during the designated application period.
    Please note that no changes or cancellations will be accepted after the lottery.
  • *Ticket sales details and seating layouts may change without notice due to unforeseen circumstances.
  • *If ticket refunds become necessary due to unavoidable performance cancellations or postponements, we will process them within a specified timeframe.
    Please note that we cannot process refunds after this period.

Regarding paper ticket applications

• Tickets will be paper only.
  The person attending the event must apply for and purchase the tickets themselves.
  In the unlikely event that a public authority requests disclosure, we will provide customer information.
  To eliminate discrepancies in attendee information, ticket resale is strictly prohibited.
  Identity verification may be conducted.
  Details are provided below.

Regarding companion registration

• Companion registration is not required at the time of application for this performance.

Other Important Notes Regarding Tickets

• • *A handling fee is required when purchasing tickets.
  • *Reselling purchased tickets (including listing them on online auction sites or selling them for more than the face value) is prohibited, as are any attempts to do so.
  • *Resold tickets will be invalidated and entry will be denied.
  • *This application uses a ticketing system that requires free member registration.
  • *Applications are processed by lottery.
    Apply at your convenience within the application period.
  • *Seats may occasionally be sold on a first-come, first-served basis.
  • *Selection of winners and losers, as well as seat assignments, will be determined by lottery from all applications received during the application period.
  • *You cannot specify your seat.
    Please check the seat number on your ticket.
  • *While we will notify you of the lottery results via email, you must also check your status during the confirmation period using the "Application Status Inquiry" feature.
  • *Please configure your email filter settings to allow receipt of emails from "@eplus.tickets".
  • *Personal information handling follows Eplus's Terms of Use.

Refunds Due to Performance
Cancellation or Postponement

• Refunds due to performance cancellation or postponement will be processed according to our designated method for customers who complete the necessary procedures within the longer of the following time periods: the pre-specified refund period for each performance or two months from the start of the refund procedure.
  Additionally, you may be required to complete the refund application procedure yourself when processing refunds.
• Please note that we will not issue any refunds to customers in the following cases:
  • (1)If the refund period has expired.
  • (2)If you fail to submit a ticket refund application.
  • (3)If we cannot confirm your ticket purchase.
• Refund requests must generally be made by the customer who purchased the ticket.
  Customers may not request a refund if any of the following apply, except where specifically permitted by us.
  Therefore, even if such a request is made, we are under no obligation to issue a refund.
  • (1)Transferring the ticket to a third party and having them request a refund.
  • (2)Entrusting a third party to request a refund for the ticket.
  • (3)Having a third party act as an agent to request a refund.
  • (4)Requesting a refund in any manner that involves a third party, other than the customer who purchased the ticket, handling the refund.
• Notwithstanding the preceding paragraph, the company may, at its discretion, consider the person presenting or delivering the ticket to be the refund recipient, regardless of whether that person is the customer who purchased the ticket.
  The company may then process the refund accordingly.
  The customer shall not object to this.
  However, the company is not obligated to process refunds based on this determination.
• The scope of refunds to customers includes the ticket face value, system usage fee, ticketing fee, and special sales commission.
  Shipping fees will only be refunded if the tickets were not delivered.
  Refunds shall not include payment processing fees, transportation costs, accommodation expenses, communication fees, ticket return shipping costs, or any other expenses incurred by the customer to purchase the tickets or attend the performance or event.
• After reading and confirming your agreement to the above notes, please proceed with your application.
  Depending on circumstances, this performance may be canceled.

Notes Regarding
the Performance

Event Venue Requests

• Regarding Use of Public Transportation
  • As the event falls on a Sunday, we expect heavy traffic around the venue and nearby recreational areas.
    Please use public transportation instead of driving, and allow ample time for your arrival.
• Food and Drink Policy
  • Please refrain from eating inside the venue.
    Only drinks in sealed containers, such as PET bottles, may be brought into the venue.
    Drinks purchased inside the venue after entry are exempt from this restriction.
    Bringing alcoholic beverages into the venue or entering under the influence of alcohol is strictly prohibited.
    If venue staff determine that you are under the influence of alcohol, you will be denied entry.
    If discovered after entry, you will be asked to leave the venue.
    Underage drinking is prohibited by law.

Regarding baggage storage

• There is no cloakroom.
  We are unable to store any luggage.
  Please refrain from bringing large items.

Regarding flower stands,
backstage flowers, and gifts

• For this performance, we will accept flower stands.
  When preparing a flower stand, please check the Q&A and adhere strictly to the listed precautions.
  We cannot accept flower stands intended for events other than this performance.

Other Important Notes

• Various press representatives from TV, magazines, and online media will be in attendance to cover the event.
  Photos and footage from this event may be featured on our company website and in various media outlets.
  Please be aware that images of attendees may appear in media publications, photographs, or videos.
  The organizers, performers, and venue assume no responsibility for any troubles, accidents, theft, or other incidents caused by attendees inside or outside the venue.

Requests During
the Performance

Prohibited Acts During Performances

• If you engage in any of the following acts, staff may approach you or ask you to leave the venue.
  Please note that using mobile phones or smartphones during performances disturbs other audience members.
  Please ensure your phone is turned off during the performance. Do not view the performance from seats other than your assigned seat.
  This includes seat swapping between patrons.
• • -Moving seats during the performance or moving outside designated areas
• Cheering while standing or leaning out from your assigned seat.
  Photography, videography, or recording using cameras, video cameras, recording devices, mobile phones, or telescopes with recording functions is not permitted during the performance or before/after the show.
  In addition to the above, please follow all staff instructions within the venue.
  Failure to comply with staff instructions may result in removal from the venue.
  No refunds will be issued under such circumstances.

Regarding identity verification

• To prevent ticket resale, we may verify the identity of the ticket purchaser and any accompanying guests upon entry.
  For important notes regarding ticket applications, please refer to the "Important Notes Regarding Tickets."
• Examples of Acceptable Identification Documents
  • The following documents are examples of identification that are accepted for this performance:
  • 1.Driver's license
  • 2.Driving history certificate
  • 3.Health insurance card (including eligibility certificates issued by health insurance associations, etc.)
  • 4.Copy of residence certificate or certificate of residence details
  • 5.Family register transcript
  • 6.Family register extract
  • 7.Basic Resident Register Card
  • 8.Passport
  • 9.Disability Handbook
  • 10.Residence card or special permanent resident certificate
  • 11.Seal Registration Certificate
  • 12.Pension Handbook
  • 13.Student ID Card
• While My Number Cards are accepted as identification, we do not recommend them due to concerns about the protection of personal information.
  Please bring one of the above identification documents instead of a My Number Card whenever possible.
  If you must use a My Number Card, please ensure that the personal number on the back is not visible to staff when you present it.
  Please note that the "My Number Notification Card" is not accepted as identification.
  All official certificates must be presented in their original state.
  Expired, handwritten, or altered identification documents are invalid.
  For "4.Copy of Residence Record," "5.Certificate of Residence Record Details," "6.Family Register Transcript," and "11.Seal Registration Certificate," only documents issued within the last three months are valid.
  Please follow the instructions of the staff member at the location.
• We appreciate your understanding and cooperation in this matter.

Resale and transfer prohibited

• Tickets may not be sold or transferred to third parties, including friends or family members.
  When applying, please ensure that the application is made under the name of the actual attendee.
  We assume no responsibility for any issues arising from tickets obtained through unauthorized means.
  If there is a discrepancy with your identification documents, you may be asked to wait for verification.
  Name changes cannot be made after the registration period ends.
  On the day of the performance, we may verify your identity based on the information printed on your ticket.
  Please be sure to bring valid identification.
  If we cannot verify your identity or discover that your ticket has been resold or transferred, we will deny entry.
  In such cases, we will not provide refunds for tickets or cover transportation costs.
  Please understand this in advance.

Regarding concert lights

• Please note that bringing in or using concert lights is not permitted at this performance.

Thank you for your understanding and cooperation in ensuring that all guests can enjoy the performance safely and comfortably.